Privacy Policy
This Privacy Policy explains how Franki Sergi trading as Flwr (ABN 74 602 550 631) (“Flwr.”, “we”, “us”, “our”) collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Personal Information We Collect
We collect personal information that is reasonably necessary to operate our business, including your name, email address, phone number, billing address, delivery address, and order details.
2. Device & Website Information
When you visit our website, we may automatically collect certain information about your device and interaction with the website, including IP address, browser type, time zone, pages viewed, and referring URLs, using cookies and analytics tools.
3. Purpose of Collection
We collect personal information to process and fulfil orders, arrange delivery, provide customer support, communicate with you about your order, send marketing communications where permitted, and improve our website and services.
4. Disclosure to Third Parties
We may disclose personal information to trusted third-party service providers who assist us in operating our business, including Wix (website hosting), Stripe (payment processing), delivery and courier services, email marketing platforms, IT service providers, and professional advisers. These providers may only use your personal information to perform services on our behalf.
5. Marketing Communications
We may send you marketing communications if you have opted in or where permitted under the Spam Act 2003 (Cth), such as where you have previously purchased from us. You may opt out of marketing communications at any time by using the unsubscribe link or contacting us.
6. Cookies & Analytics
Our website uses cookies and similar technologies to improve functionality, analyse traffic, and enhance your user experience. You can control cookies through your browser settings, however disabling cookies may affect website functionality.
7. Storage, Security & Retention
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access or disclosure. Our website uses SSL encryption and payments are handled by PCI DSS compliant providers. We retain personal information only for as long as necessary to fulfil our legal and operational obligations.
8. Access & Correction
You may request access to, or correction of, personal information we hold about you by contacting us. We will respond to such requests within a reasonable timeframe.
9. Overseas Disclosure
Some of our service providers may store or process personal information outside Australia, including in countries such as the United States or the European Union. We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy laws.
10. Complaints
If you have a complaint about how we handle personal information, please contact us at info@flwrstore.com.au, We will investigate and respond to your complaint. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au).
11. Updates to this Policy
We may update this Privacy Policy from time to time. The current version will be published on our website and will apply from the date of publication.